RETURN & EXCHANGE
At Kozicase, your happiness is our top priority! We want you to absolutely love your new stylish case. We perform rigorous quality checks before shipping, but we know sometimes things don't go perfectly. If you have any concerns, we’re here to help make it right swiftly!
What is your return policy?
Returns & Exchanges
We want you to be over the moon with your purchase! If your case hasn't been used, you're more than welcome to exchange it within 30 days of the shipping date.
A few friendly notes:
- All sales are final, and refunds are generally issued for defective items.
- Personalized products are extra special and can only be returned if they arrive defective.
- If your order arrives damaged or falls under our warranty, we'll gladly replace it! Just reach out to us at support@kozicase.com to get started.
- Customers are responsible for return shipping costs (these are non-refundable unless the item is defective)."
How to make an exchange?
Ready for a swap? Please send your unused case to the address below. Don't forget to include a little note with your name, order number, what you’d like to exchange it for, and the reason for the swap.
Kozicase Returns
102-15910 Fraser Hwy
Surrey, BC, V4N 0X9
Canada
Any question?
You can contact us through our contact page! We will be happy to assist you.